Assistant Branch Manager : AJW Norwich

Branch: Norwich

About Us
AJW Distribution Ltd is an independently owned, family-run business supplying roofing, cladding and general building materials to contractors, builders, merchants and the general public.

At AJW Distribution, service is at the heart of everything we do — we go the extra mile to ensure our customers’ needs are met with care and professionalism.

We’re now looking for an Assistant Branch Manager to support the Branch Manager in overseeing all aspects of branch operations, including health and safety, sales, customer service, and stock management.

The Role

As Assistant Branch Manager, you’ll play a key role in helping the branch run smoothly day-to-day. You’ll support the team, maintain excellent service standards and ensure the branch operates safely, efficiently and profitably.

Key responsibilities include:

• Supporting the Branch Manager with all operational, safety and compliance matters
• Promoting and maintaining a strong health and safety culture across the branch
• Overseeing stock levels, inventory accuracy and general housekeeping
• Assisting with staff training, development and performance monitoring
• Supporting the transport team to ensure safe, compliant and efficient deliveries
• Building strong relationships with customers and suppliers
• Driving sales growth through excellent service, communication and follow-ups
• Ensuring all customer enquiries are handled promptly and professionally
• Assisting in monitoring branch performance against budgets and KPIs

Experience in the roofing or building materials industry is preferred but not essential, as full training will be provided.

About You

The ideal candidate will:
• Be an excellent communicator who listens, leads and motivates others
• Be proactive, organised and comfortable managing multiple priorities
• Demonstrate a strong focus on health and safety
• Have good IT skills and be willing to learn new systems
• Thrive in a team environment and have a “can-do” attitude
• Have a passion for providing outstanding customer service

Benefits
We offer a fantastic range of benefits, including:
• Company pension scheme
• On-site parking
• Company sick pay
• Private health cover
• Death in service cover
• Service-related holiday increases
• Paid Christmas shutdown
• Cycle to Work scheme
• DSE-related eyesight tests and up to £100 contribution towards glasses

Our Values
At AJW, we’re proud of our family culture and strong company values. We:
• Listen to everyone and communicate clearly
• Treat everyone with respect
• Provide exceptional service to all customers
• Work together to achieve our very best

How to Apply
If you feel you’d be a great fit for the AJW family and have the drive to succeed, we’d love to hear from you.


Interested? Get in touch...

If you feel that you would fit into our AJW family business and you have the drive to succeed, along with the knowledge, then please contact our HR department