Sales Assistant : AJW Chatteris

Branch: Chatteris (HQ)

Are you reliable, hardworking, and looking for a role where you can build a long-term career in a supportive, family-run business?

AJW Distribution Ltd is an independently owned company supplying roofing, cladding, and general building materials to contractors, builders, merchants, and the general public. Service is at the heart of everything we do, and we’re proud of the strong relationships we build with both our customers and our team.

We are now looking for a Sales Assistant to join our growing business and become a key part of our day-to-day operations at our Witham depot.

The Role

As a Sales Assistant, you will serve customers by selling products and services while ensuring every customer journey reflects our service-first ethos. You will communicate professionally and enthusiastically with customers, supporting both trade counter and telephone sales, and contributing to the smooth daily running of the branch.

No two days are the same at AJW — variety is part of the job.

What you’ll be doing
• Generating sales by proactively contacting existing and new customers by phone and email.
• Serving customers at the trade counter, delivering fast, friendly, and effective service.
• Producing, sending, and chasing quotations through to completion.
• Promoting additional sales through upselling and product knowledge.
• Processing customer orders accurately and efficiently on the system.
• Responding promptly to customer enquiries and resolving issues professionally.
• Ordering non-stock items and coordinating deliveries to meet customer requirements.
• Handling incoming telephone calls and routing messages correctly.
• Supporting the branch team with administration, stock checks, and reporting.
• Assisting yard staff when required with picking, packing, and loading materials, following all PPE and safety procedures.

What we’re looking for

The ideal applicant will be someone who fits with our company values and wants to grow with the business.
• Strong customer service and communication skills
• A proactive and enthusiastic approach to sales
• Ability to work well in a fast-paced, team-focused environment.
• Good attention to detail and organisational skills
• Confident using computer systems, email, and telephone.
• A positive attitude and willingness to get involved across the branch.
Previous experience in sales, customer service, or a builders’ merchant environment (preferred but not essential)

Benefits
• Company pension
• Onsite parking
• Company sick pay
• Health cover
• Death in service cover
• Service-related holiday entitlement increases.
• Paid Christmas shutdown
• Cycle to work scheme.
• DSE-related eyesight tests with a contribution of up to £100 towards glasses

Why join AJW Distribution?
• Family-run business with a friendly, supportive working environment
• A role where no two days are the same.
• Job security with a well-established and growing company
• You’ll be trusted with responsibility and treated with respect.
• Take pride in delivering excellent service to real customers, every day.

If you feel you would fit well into the AJW family business and have the drive to succeed, we would love to hear from you.

Please apply for this role via our HR department.





Interested? Get in touch...

If you feel that you would fit into our AJW family business and you have the drive to succeed, along with the knowledge, then please contact our HR department